There is a freezing issue during live channel or Video on Demand (VOD) streaming

Here are a few quick tips to assist with this:

1. This is mostly due to low bandwidth issues - check your internet connection.

2. If you're running the application on LTE, switch your connection to WiFi and try again.

3. If you're running the application on WiFi, switch your connection to LTE and try again.

4. Try using a different device.

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