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  1. PlayGo
  2. Troubleshooting
  3. Top Questions

Top Questions

  • I cannot login or register
  • There is a freezing issue during live channel or Video on Demand (VOD) streaming
  • I cannot view images
  • I couldn’t find a specific content that I was watching
  • I cannot launch the application
  • My e-mail or phone number appears to be in use
  • Error Message: 3G unavailable in country (Android)
  • My PlayGo subscription has expired
  • I see an error stating ‘I am unable to login. Too many connections’
  • My picture is buffering - what can I do?
  • Why am I experiencing poor picture quality?
  • What happens if I forget my log in details?
  • Help and Support
  • Can I log in on separate devices at the same time?
  • My content is buffering or not playing
  • What if I can’t remember my Log In details?
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